Delete Your Account

Get2-11

Get2-11 does not ask you to create an account, so there is no sign-up, email or password to remove. Your alarms, streaks, progress and settings are stored on your device. This page explains how to delete that data, how to ask us to delete anything we hold, and how to cancel a subscription.

Delete all your data from your device

1. Cancel your subscription first if you have one (see "Cancel your subscription separately" below).
2. Uninstall Get2-11 from your phone.

Uninstalling the app removes everything stored on your device, including your alarms, settings, streaks, mission completion history and weight check-ins. This happens immediately.

Delete specific data without uninstalling

If you want to remove only part of your data and keep using Get2-11, you can do this from within the app:

• Alarms: Open the Alarm tab and tap Delete on the alarm. This removes the alarm and turns it off on your phone.
• Routine and progress details: Open Settings → Profile to change your wake-up alarm, bedtime, nightly prep reminder and weight.
• Photos and videos: Your proof photos and videos are checked and then deleted right away. They are never stored.
• Subscription: Cancel from the App Store or Google Play subscription settings (see below). Canceling does not delete data on your device.

By request

To ask us to delete data we hold that you can't remove yourself from the app, email [email protected]. Describe the data you'd like removed. We will process the request and confirm within 30 days.

Request deletion without the app

If you no longer have the app installed, email [email protected] with the subject line "Delete my Get2-11 data". We will process your request and confirm deletion within 30 days.

What data is deleted

When you uninstall the app or send us a deletion request, the following is removed:

• Your profile information and onboarding responses
• All alarms and alarm settings
• Stats, streaks and mission completion history
• Weight check-ins you entered

What data may be retained

Some data may be retained for legal, security or operational reasons:

• Anonymized analytics: Usage events that have already been aggregated into analytics reports contain no personal identifiers and are not deleted.
• Payment records: Transaction and subscription records held by Apple (App Store) or Google (Play Store) are retained by those providers under their own policies. Deleting Get2-11 does not cancel your subscription.
• Legal compliance: Data we are required to keep to comply with applicable laws, resolve disputes or enforce our agreements may be kept for the minimum period required.

Cancel your subscription separately

To cancel a paid subscription before deleting the app, you can open Settings → Manage Subscriptions in Get2-11 and tap Cancel Subscription or Manage in Play Store (Manage in App Store on iPhone), or:

• iPhone: Open the Settings app → tap your name → Subscriptions → select Get2-11 → Cancel Subscription.
• Android: Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Get2-11 → Cancel subscription.

Contact

Questions about deleting your data? Email [email protected] or visit get2-11.com/support.